Return Policy

Return & Refund Policy – AI Mart

At AI Mart, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.

🔄 Return Eligibility
You can request a return or exchange if:

  • The product is damaged, defective, or expired

  • You received the wrong item

  • The item is unused, unopened, and in its original packaging

⏳ Return Time Frame

  • Returns must be requested within 3–5 days of receiving your order

❌ Non-Returnable Items

  • Opened or used products

  • Perishable items (e.g., food, dairy, bakery items)

  • Personal care items (if opened)

💰 Refund Policy

  • Once your return is approved, the refund will be processed within 5–7 working days

  • Refunds may be issued via bank transfer, mobile wallet, or store credit

  • Delivery charges are non-refundable (unless the mistake was from our side)

🔁 Exchange Policy

  • Exchanges are available for eligible items, subject to stock availability

📞 How to Request a Return

  • Contact us via phone or WhatsApp

  • Provide your order details and reason for return

  • Our team will guide you through the process

⚠️ Important Notes

  • Items must be returned in original condition with receipt/proof of purchase

  • Ali Mart reserves the right to reject returns that do not meet the policy criteria

AI Mart – Ensuring Your Satisfaction Every Time