Janan Gold J. Perfume 100ML or men

Return & Refund Policy – AI Mart

At AI Mart, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.

🔄 Return Eligibility
You can request a return or exchange if:

• The product is damaged, defective, or expired

• You received the wrong item

• The item is unused, unopened, and in its original packaging

⏳ Return Time Frame

• Returns must be requested within 3–5 days of receiving your order

❌ Non-Returnable Items

• Opened or used products

• Perishable items (e.g., food, dairy, bakery items)

• Personal care items (if opened)

💰 Refund Policy

• Once your return is approved, the refund will be processed within 5–7 working days

• Refunds may be issued via bank transfer, mobile wallet, or store credit

• Delivery charges are non-refundable (unless the mistake was from our side)

🔁 Exchange Policy

• Exchanges are available for eligible items, subject to stock availability

📞 How to Request a Return

• Contact us via phone or WhatsApp

• Provide your order details and reason for return

• Our team will guide you through the process

⚠️ Important Notes

• Items must be returned in original condition with receipt/proof of purchase

• Ali Mart reserves the right to reject returns that do not meet the policy criteria

AI Mart – Ensuring Your Satisfaction Every Time